In our latest episode of Remotely Ethical, we discuss how lawyers can ethically respond to a client's negative review on social media.

Watch below!

In this episode we address:

  • The growing importance for lawyers to maintain a positive on-line reputation;
  • The concerns that a lawyer may have when receiving an negative on-line review;
  • What a lawyer may or may not do in response to a negative on-line review;
  • The obligation to protect confidential information belonging to current or former clients, as reflected in Rules 1.6 and 1.9 of the New York Rules of Professional Responsibility; 
  • The so-called "self-defense" exception, which permits a lawyer to reveal confidential information in order to defend against an accusation of wrongdoing;
  • New York State Bar Ethics Opinion No. 1032, which opines that the self-defense exception does not generally apply to on-line reviews;
  • Why disclosing confidential information in response to a negative review may not only be unethical, but a bad PR strategy. 

Watch more episodes of Remotely Ethical on our YouTube channel.

For more information about attorney ethics and professional responsibility, please subscribe to our blog.

Click here for more COVID-19 resources and updates for New York lawyers.